BOSTON — Tenants at Demeter Lofts — a luxury apartment building at 61 Brookline Ave, directly across from Fenway Park — say homeless men have been sleeping in their lobby every single night for months. When they begged the landlord to do something, the answer came in a building-wide email: call the police yourselves.

One tenant says they called 911 three times in a single night. Nobody picked up.

Their city councilor is Sharon Durkan. According to her own constituents, she doesn't pick up either.

The setup is the kind of design flaw a slumlord prays no one notices. An unlocked outer door to the street. A second door inside that needs a fob. And a sheltered, heated little box of space in between — where the homeless men sleep.

When the weather was at its coldest, tenants didn't have the heart to wake them. As it warmed up, things escalated. "Some of the folks sleeping down there have gotten into altercations with other people in the surrounding areas," the tenant wrote.

In January, the tenant said, they emailed building management.

Management's response — sent to the entire building, and reviewed by Mass Daily News — opened by acknowledging that "people have been sleeping in the front foyer" and "people are now sleeping in the main lobby of the building." It did not include a plan. Instead, it told tenants that the squatting was "something that requires everyone in the building to address," instructed them to "notify the police" themselves when they saw it, and asked them to act as gatekeepers at the inner door: "If you are unsure, please do not let them in."

The tenant did exactly what the landlord told them to do. They called 911 — three different times in a single night, by their own count. "All 3 times I was hung up on or left on hold with the same messaging playing over and over," the tenant wrote. The main 911 line and the non-emergency line, the tenant later clarified, both failed.

That same night, two men were sleeping in the foyer.

Several neighbors in the same building jumped into the comments to back the post up.

"I live in this building too — I remember seeing that email and rolling my eyes," wrote a tenant posting as u/Melodic-Fan7602. "Building management's job is LITERALLY in the title, to MANAGE our building that we pay to live in. The solution is to have a fob access on the outside like the other apartments in the area do. But that would cost money and they don't want to do that."

A second tenant in the building was blunter: "I live in the same building. That same homeless ppl... are always in our building and eat the f------ delivery foods. And our management doesn't do s---."

A third commenter, who said he knew the building well, added: "For the level of traffic in this location, it's insane that the exterior door doesn't lock."

Other commenters in the thread had already pegged the building by name — Demeter Lofts.

What drew the most heat in the comments was the line in the management email telling tenants to act as de facto security — to not let anyone in they didn't recognize.

"Yeah, f--- that noise," one commenter shot back. "I'm not building security. I don't know everyone who lives in my building, I'm not paid to control access to the building, and god forbid someone assaults me for trying to stop them entering — is building management going to pay my medical bills and lost wages? Of course not."

The fix everyone in the thread keeps circling back to is cheap and obvious: a fob lock on the outer door, the same setup every other building on the block has. Management has, for months, declined to install one.

The Fenway sits inside Boston City Council District 8 — represented by Sharon Durkan, the Wu ally whose name keeps surfacing every time one of Boston's expensive neighborhoods spirals.

One Beacon Hill local, asked about Durkan after the crack-pipe arrest, told MDN: "She does not care at all about her constituents. People email her all the time and she truly never responds."

At 61 Brookline Ave, the squatters are still there.