ROXBURY—A caffeine fix turned into a chaotic scene at a Roxbury Dunkin’ Donuts when a customer allegedly flew into a violent rage after his drink order was denied. This unsettling incident unfolded around 7:55 a.m. on September 24, 2025, when the male suspect entered the popular coffee shop located at 2360 Washington Street.

Witnesses report that the individual became verbally aggressive towards the staff after being turned down for a custom drink. In a disturbing escalation, he uttered several threatening remarks, hinting at possible harm to an employee. After exiting the store momentarily, he returned, still fuming, to voice more threats before fleeing the scene altogether.

Boston Police Department officials shared these images with the public.

The Boston Police Department is currently on the hunt for this unidentified individual, with detectives from District B-2 actively reviewing the incident's circumstances. They are urging anyone with information that could aid in the investigation to come forward.

Authorities have made it clear that community safety is a priority, and they are encouraging anyone who witnessed the incident to reach out. Those wishing to provide tips anonymously can contact the CrimeStoppers Tip Line at 1-800-494-TIPS, or text the word “TIP” to CRIME (27463).

Anyone with information about this incident can also contact the Boston Police Department at (617) 343-4275 or call 911 in case of an emergency.